Picture fuzzy WASPAS method for selecting last-mile delivery mode: a case study of Belgrade

Abstract

Background: Last-mile delivery (LMD) is becoming more and more demanding due to an increasing number of users and traffic problems in cities. Besides, medical crises (like the COVID-19 outbreak) and air pollution represent additional motives for the transition from traditional to socially and environmentally sustainable LMD mode. An emerging problem for companies in the postal and logistics industry is how to determine the best LMD mode in a multi-criteria setting under uncertainty. Method: For the first time, an extension of the Weighted Aggregated Sum Product ASsessment (WASPAS) method under the picture fuzzy environment is presented to solve the LMD mode selection problem. The introduced picture fuzzy set (PFS) based multi-criteria decision-making (MCDM) method can be highly beneficial