2024peer-reviewed55 citations
The effect of gastronomic experience on restaurant image, customer perceived value, customer satisfaction and customer loyalty
Duran CANKÜL, Serpil Kaya, Mustafa Çağatay KIZILTAŞ
International Journal of Gastronomy and Food Science
Concepts
Customer satisfactionLoyalty business modelCustomer delightCustomer retentionMarketingBusinessCustomer equityCustomer advocacy